A: D2D allows for the submission of an incomplete claim as long as it has the minimum set of identifying information (Veteran found, POA (power of attorney) matches). The Veterans Benefits Management System (VBMS) will accept the submission to the eFolder and send back a Claim ID and the Claim date of when the submission hit the VLER Gateway.
Please note: The D2D project team strongly encourages VSOs to submit only fully developed claims (FDC). However, D2D will permit a VSO organization to submit an incomplete claim in accordance with existing VA rules and policies.
A: The VSO system decides how to send Batch submissions. The submissions can be sent real-time or set to be sent on a recurring schedule. It is up the VSO system to decide how and when to send Forms and Attachments. It is advised to send D2D Attachments at off-peak hours to avoid clogging up Network traffic.
A: Batch submissions are treated as single submissions by D2D and can be tracked individually. Each transmission will have its own unique transmission ID, date and time-stamp, and other identifying traits.
A: No. D2D will not require you to send a confirmation message. However, D2D will send you a confirmation message back once the Form and all attachments are successfully received.
A: For Phase 1 of D2D, the two messages that will be sent back to the VSO system from the VIERS Message Broker will be:
Subsequent Phases of D2D will expand on the types of messages that will be sent back. For example, Claim Status, and specific Form messages.
A: For non-FDC claims, you can send additional evidence in the prescribed PDF format up to 364 days after the initial Form submission.
Note: The longer the wait for additional evidence, the longer it will take to process the claim.
A: If you know the Claim ID for the paper claim, then you can send additional evidence through D2D in the provided PDF format.
A: Supplemental claims can be submitted using the same format as the original claim.
A: There is no error message sent back if a file gets corrupted during transmission. However, VSO systems can check status by viewing the manifest at any time by using the 'Check Status Response'.
Manifest will contain number of items sent, and items received.
If any of the items have NOT been received, VSO can re-send the missing attachments up to 365 days from the initial submission.
A: The D2D system will keep the Form and Attachments in Temporary (Inflight storage) until all the attachments are received.
A: If OMB changes any forms, then the XML will not be affected if the change is cosmetic. Only if the data change will there need to be a modification to the XML schema.
A: D2D recognizes the sensitivity of sending server information via email. We will provide partners two methods to get the information to the D2D Team: (1) partners may complete the Onboarding Spreadsheet to include only non-sensitive information, and then a member of the D2D team will call and manually enter the remaining information, or (2) partners can complete the Onboarding spreadsheet, password-protect the file, and email it to D2D. We will then call you to verbally receive the password for opening the spreadsheet.
A: According to existing policy, the 41-42 must be signed. This may be a wet signature (i.e., scanned document) or a digital signature via an electronic signature pad.
A: VA welcomes this idea and will need to conduct additional analysis on how a vendor certification program would work.
Veterans Crisis Line:
1-800-273-8255 (Press 1)
U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420
Last updated July 23, 2014.